Notification provide the user with feedback about various system processes that are occurring.
Inline Notifications
Inline notifications appear near an interactive element and describe the status of the action taken usually to indicate an error has occurred. They must be dismissed or eliminated by taking action.
Description
Inline notifications are positioned above the area or form they relate to
They are often triggered by a user interaction
They can be closable and can have other action buttons or links
Alerts with low importance (info or success) can close automatically after 5 seconds (if desired).
Alerts with high importance (warning or danger) should not close automatically, unless the situation has been resolved in some other way.
Types:
Info alerts should be used when there are tips or information that a user can benefit from.
Success alerts should be used when an action was performed successfully.
Warning alerts should be used when an action is out of the ordinary or might not be desired.
Danger alerts should be used when the system has failed to perform an action, or when the user has made an error.
Example
Press the 'A' key to automatically assign a case.
Case assigned to Jerry
Case assigned to
Jerry
There are more than 10 cases assigned to John
There was a network error assigning case
90/934,382
Please fix the 3 errors
System Notifications
System notifications (Toast Notifications) appear in the top-right of the screen to display short messages about a process happening in the background of a system and not necessarily tied to a preceding action. They are time based and disappear on their own.
Description
System notifications appear in in the top right corner of the screen
They are usually triggered by events unrelated to the user’s interactions
They can be closable and can have other action buttons or links
Notifications with low importance (info or success) can close automatically after 5 seconds (if desired)
Notifications with high importance (warning or danger) should not close automatically, unless the situation has been resolved in some other way
Types:
Info notifications can be used for general messages that aren’t particularly critical.
Success notifications can be used for positive messages that don’t have a context to associate it with.
Warning notifications can be used for messages that likely require attention.
Danger notifications can be used for critical messages that require immediate attention.
Example
Message sent to Jerry
Jerry added a comment to one of your cases (90/098,881)
Case 90/842,381 is due tomorrow
Connection has been lost. Retrying in 30 seconds.
Message sent to Jerry
Jerry added a comment to one of your cases (90/098,881)